Help & Support

Share Energy Contact Help Header

Moving house help and support

Let us know when you're moving home. Whether you’re an existing Share Energy customer or hoping to join at your new property, we're here to help.

You'll need to speak us in person. Give us a call on 0808 304 9870 and have the following information to hand:

• Your Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN) 

• Your bank account details (if you're choosing to set up a Direct Debit)

• Final and opening meter reads (if your property has a bill pay meter)

• Your moving-in date and new property address

Phone lines are open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.

We'll need you to provide your forwarding address and a final meter read as well as a picture of that read for our records.

We'll also need your landlord to contact us directly to confirm the account can be moved into their name.

Give us a call on 0808 304 9870.Phone lines are open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.

We'll issue your final bill within five days of confirming that you've moved out. Please note that your account won’t close with us until you've paid the final balance.

If you have any queries, give us a call on 0808 304 9870.

Our phone lines are open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.

If your circumstances have changed and you're no longer moving, give us a call on 0808 304 9870 and we'll cancel the move.

Our phone lines are open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.

If you have tenants moving out - or new ones moving in - ask them to call us on 0808 304 9870

Phone lines are open Monday to Friday 8am to 7pm and Saturday 9am to 1pm. Calls are recorded for training and quality assurance purposes

We'll ask you to complete a short form, provide your most recent meter reading, as well as a picture of that read for our records.

Give us a call on 0808 304 9870.

Phone lines are open Monday to Friday 8am to 7pm and Saturday 9am to 1pm. Calls are recorded for training and quality assurance purposes. 

 

Still not sure or need more info?

If you or someone you care for requires any further information on any of the topics on this page, don't hesitate to reach out to our customer service team on 0808 304 9870 - they'll be more than happy to help! 


Click to call us

From the press...

Press
All systems go! Share Energy is live.

Welcome to Share Energy - the supplier that shares its profits 50/50.

View Article

From the Blog...

What's Keeping NIE?
Where are we on the road to Net Zero?

The road to Net Zero is beginning to feel like one of those never-ending road trips where the sat-nav keeps telling you to ‘turn around when possible’...

View Article

In the community...

Community
Share Energy shows up for Foyle Hospice

The Share Energy mascots went down a storm at the recent Foyle Hospice Fundraiser.

View Article