The process is simple and fast - just give us a call on 0808 304 9870.

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

Don't forget to have the following bank details on hand:

• Account Name

• Account Number

• Sort Code

Share Energy offers two Direct Debit payment options: fixed amount or variable amount.

For the fixed Direct Debit payment option, we'll determine the amount of your Direct Debit, based on the information you provided to us about your expected energy usage. If we don't have that information, we'll use the details that NIE shares with us when you complete your switchover.

Once we have determined your annual usage estimation, we'll divide it into 12 months to allow for simpler budgeting on your part. Confirmation of our calculations will available in your sign up form and welcome pack.

If you need to discuss or change your Direct Debit, or if your circumstances change, call us on 0808 304 9870. 

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

Give our customer support team a call on 0808 304 9870.  

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

We'll review your request and recommend the best amount for you.

Give us a call on 0808 304 9870.  

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

Give us a call on 0808 304 9870.  

Phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

We'll review and confirm your request if it fits within your billing window.

If you miss a Direct Debit payment, we'll try to contact you to let you know and we'll request that you make a payment as soon as possible.

If you want to discuss your Direct Debit with us, give us a call on 0808 304 9870.  

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.

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Absolutely - you can do this via the Share Energy app or your Customer Portal. 

Alternatively, you can give us a call on 0808 304 9870.

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

We'll review your monthly Direct Debit every 6 months to ensure you're not paying too much or too little.

In either case, we may adjust your Direct Debit amount, but we'll contact you to confirm any proposed changes in advance.

If you'd like to discuss the matter in person, give us a call on 0808 304 9870.

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

Your Direct Debit is linked to your usage over a 12 month period, based on information provided by both yourself and NIE. However some things can affect those payments and if they do, we'll adjust your Direct Debit accordingly. In such cases, we'll contact you to confirm any proposed changes.

If you want to discuss this further, give us a call on 0808 304 9870. 

Phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.