We calculate and prepare your bill based on meter readings supplied by Northern Ireland Electricity Networks (NIE Networks) and the readings you provide. Your domestic electricity bill includes:


• Wholesale energy costs which reflect the price of electricity generation

• Electricity network costs for transmission and distribution, managed by NIE and System Operator for Northern Ireland (SONI)

• Costs relating to regulatory schemes for Renewables Obligation Certificates that support renewable electricity generation and other levies

• Operational costs incurred by supply companies like Share Energy, including expenses for enhancing customer service, staff employment costs, ongoing investment, and other operational expenditures to ensure a reliable and high-quality electricity supply

Estimated bills feature the (E) symbol beside your reading.

Your bill might be higher for several reasons:

• The current bill may be compensating for higher than estimated usage. Please check the date of your last estimated bill

• Bills may vary greatly depending on the season and tend be higher in winter

• Bills may also fluctuate in accordance with changes in your household, such as the use of new electrical appliances or having additional users in the homeplace

•  A faulty appliance may be using more energy than necessary

• There may have been an increase in your preferred tariff. Please check our current tariffs here

If none of the above applies, please give us a call on 0808 304 9870. Our phone lines are open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

We know that keeping on top of bills can be hard, so our help and support team are on hand to provide swift and confidential assistance.  

Please give us a call on 0808 304 9870. Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

You can do this in a number of ways:

1. Log on to the Share Energy app

2. Log on to our Customer Portal

3. Give us a call on 0808 304 9870.

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.

Yes. Simply log in to your Customer Portal or via the Share Energy app.

If you need more information, please give us a call on 0808 304 9870.

Phone lines open Monday to Friday 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

Keep an eye on our social accounts from regular energy saving tips. We also have a Code of Practice on the Efficient use of Electricity which can be found in our Codes of Practice section.

Alternatively, give our customer service team a call on 0808 304 9870.

Phone lines open Monday to Friday 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

Yes. Give us a call on 0808 304 9870.

Phone lines open Monday to Friday 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

Yes. Just call us to discuss your specific requirements on 0808 304 9870.

Phone lines open Monday to Friday 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

Please note that the account holder as well as the carer, relative or friend they wish to nominate, must be available in person when you call, in order for us to confirm their consent.

The date of your Direct Debit payment will be visible on your bill. You can also check this via the Customer Portal or on the Share Energy app.  

Please note that you will have selected your preferred Direct Debit collection date when you signed up.

You can make payments using the following options:

• Direct Debit

• Bank Transfer, (a security deposit will be required)

• Online

If you need further information give us a call on 0808 304 9870.

Phone lines open Monday to Friday 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes.

Bills are issued on a monthly basis. Please note that you will have selected your preferred billing and payment collection dates when you signed up to Share Energy.