Complaints
Making a complaint
As human beings, it's possible that we sometimes fall below the standards we set for ourselves as your provider. If this ever happens, please let us know, so we that can try to put things right. All of our support team are based locally and we pride ourselves in our quick response times.
You can contact us:
By Telephone: 0808 304 9870
Via Email: not-happy@share-energy.com
In writing: Share Energy, Fortwilliam Business Pk., 37 Dargan Rd., Fortwilliam R’about, Belfast, BT3 9LZ.
You can also click on the chat icon in the bottom right corner to chat to one of our local team members in real-time.
Or the Consumer Council:
By Telephone: 0800 121 6022
Via Email: contact@consumercouncil.org.uk
Online: www.consumercouncil.org.uk
In writing: Floor 3, Seatem House,
28-32 Alfred Street,
Belfast, BT2 8EN.
The Consumer Council service is free and independent.
As soon as we understand all the details of your complaint, we'll do our best to rectify the issue within 3 days, Scout's honour.
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