Contact Northern Ireland Electricity Networks (NIE Networks):  

• If you're experiencing a failure of electricity supply, 

• If you'd like to arrange a new electricity supply, 

• You require alterations to lines or equipment 

• For any physical supply matter. 

Contact details for Northern Ireland Electricity Networks are as follows: 

• Phone – 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)

• Email: customercontact@nie.co.uk

• Website: Check for power outages in your area or report a power cut

Please remember that this is a separate company to Share Energy.

Switching energy supplier won't leave you out of pocket - if you have any credit with your current supplier, it will move with you to Share Energy. 

If you have a keypad meter, the credit you have at the point of switchover will move immediately so you won't lose out - simply receive more units for your money.

If you pay by Direct Debit, any leftover credit will be transferred to your bank account after your final bill has been settled.

If you need more information, give us a call on 0808 304 9870 and we’ll be happy talk you though the process.

Phone lines open Monday to Friday 8am to 7pm and Saturday 9am to 1pm. Calls are recorded for training and quality assurance purposes. 

The switching process can take up to 3 weeks.  

The confirmation pack we sent when you signed up includes an estimated switchover date, however, if you didn’t receive it, just give us a call on 0808 304 9870 for more information. 

Phone lines open Monday to Friday 8am to 7pm and Saturday 9am to 1pm. Calls are recorded for training and quality assurance purposes. 

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No problem. Give us a call on 0808 304 9870 and we'll be able to help. Remember - you can always check your top-up code history via the Share Energy app.

Phone lines open Monday to Friday 8am to 7pm and Saturday 9am to 1pm. Calls are recorded for training and quality assurance purposes. 

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You can top up your Share Energy account by:

• using our App - download it from your app store.
• at any retail outlet with a PayPoint
• online at our website

When the top up is successful you will receive a 20 digit code, that you must then enter into your keypad meter. 

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Let us know when you're moving home. Whether you’re a Share Energy customer or you're looking to join at your new property, we're here to help.

We'll just need some information from you:

• Your Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN).

•Your bank details (if you’re setting up a Direct Debit).

• Final and opening meter reads if your property has a bill pay meter.

• Your moving in date and address of new property.

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Give us a call on 0808 304 9870 and we’ll be happy to add another name to your account. The person you are adding will need to be with you to confirm their details. 

Phone lines open Monday to Friday 8am to 7pm and Saturday 9am to 1pm. Calls are recorded for training and quality assurance purposes.