Emergencies
Emergency help and advice
If your electricity goes out, first check your trip switch. If it seems fine, check if your neighbours have power. If not, the issue might be with the network. Northern Ireland Electricity Networks Ltd is the company responsible for power lines and equipment. You can use their service to check for power outages in your area or report a power cut.
To contact NIE Networks Ltd:
Call: 0345 7643643 (open 24 hours for failure of supply)
Minicom: 03457 147128 (24 hours a day)
Email: customercontact@nie.co.uk
Online: click here to visit the NIE Networks Ltd power cut web page.
Pay As You Go Emergencies
If you’ve topped up but your supply hasn’t come on, you might not have added enough credit, Try topping up again.
If you’ve lost your payment card, let us know and we can arrange a new one for you.
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