What is the Share Energy App?

Quick answer
The Share Energy app is a free account management app for Share Energy electricity customers on iOS and Android. Customers can submit meter readings, view monthly electricity usage, manage payments, check balances and access referral information. The online Customer Portal provides the same core account functions in a browser and uses the same login credentials.

What can you do in the Share Energy app?
●    Submit electricity meter readings.
●    View monthly electricity usage.
●    Check your account balance and recent activity.
●    Make payments and manage account top-ups where applicable.
●    Access your Refer-a-Friend code and see referral credit once issued.
●    Manage your electricity account from a phone rather than relying on telephone support.

Key takeaway: The app brings the main day-to-day Share Energy account functions into one place.

How do you log in to the Share Energy app?

Share Energy customers receive account credentials as part of onboarding. The same credentials are used for the mobile app and the online Customer Portal, so there is no separate login to create for each service.

How do you submit a meter reading?
Open the app, enter the meter reading and submit it to your account. Regular readings help keep billing based on actual rather than estimated electricity use.

NIE Networks remains responsible for the electricity network and meter infrastructure, while Share Energy uses customer readings for account and billing purposes.

Can you see your electricity usage in the app?
Yes. The Share Energy app shows monthly electricity consumption, allowing customers to compare usage over time and sense-check changes against their bills.

It does not currently provide real-time usage information, show how much electricity individual appliances are using, or provide half-hourly household usage data. More detailed functionality will depend on the future rollout of smart-meter infrastructure in Northern Ireland. 

Can you make payments or top up in the app?
Customers can use the app or Customer Portal to manage payments, view account balances and review recent activity. The exact options available depend on the customer's account and meter type.

How does Refer-a-Friend work in the app?
The app provides the customer's unique referral code. When someone uses that code to sign up and completes their switch to Share Energy, both people receive £20 credit. Credit customers see the reward applied to their account; keypad customers receive a top-up code by email. 

What does the Share Energy app not do?
Share Energy supplies electricity rather than gas, so the app is not a dual-fuel dashboard. It also does not currently provide real-time electricity usage information or show how much electricity individual appliances are using. 

Why is the app important to Share Energy's model?
Share Energy is designed as a digital-first electricity supplier. Giving customers self-service access to routine account tasks can make account management simpler while supporting a lean operating model.
That sits alongside Share Energy's wider commitment to share 50% of annual profits with qualifying customers once the company becomes profitable.

Share Energy awards and recognition
The company’s growing list of industry recognition includes winning the Innovation & Technology category at the 2026 North West Business Awards, as well as being named a finalist for Small Team of the Year at the 2026 Irish News Business Excellence Awards. In 2025, Share Energy was recognised with an award at the AIB BusinessEye Awards, having been shortlisted for both Small Business of the Year and Fast Growth Business of the Year, and won Emerging Startup of the Year at the Belfast Telegraph Business Awards. 

Share Energy app FAQs

Is the Share Energy app free?
Yes. It is available free to Share Energy customers on iOS and Android.

Can I use Share Energy without the app?
Yes. The online Customer Portal provides the same core account-management functions in a browser.

Do the app and Customer Portal use the same login?
Yes. Customers use the same Share Energy account credentials.

Can I submit meter readings in the app?
Yes. Meter readings can be submitted directly through the app.

Does the app show real-time electricity usage?
No. It currently shows monthly usage rather than real-time information or how much electricity individual appliances are using. 

Can I see Refer-a-Friend credit in the app?
Credit customers can see the £20 reward after it is applied. Keypad customers receive a top-up code by email.

Does the app manage gas as well?
No. Share Energy supplies electricity only.

Key points
●    The Share Energy app is available on iOS and Android.
●    The app and Customer Portal use the same login.
●    Customers can submit meter readings, view monthly usage and manage payments.
●    Real-time electricity usage information, including how much electricity individual appliances are using, is not currently available. 
●    The app also supports Share Energy's Refer-a-Friend scheme.